Upcoming Events

October 15- Oregon Rural Health Annual Meeting

“Culture Change…Are We There Yet? Arriving at Your Destination of Excellence” 


October 17 - Annual Colorado Rural Health Conference

“Culture Change…Are We There Yet? Arriving at Your Destination of Excellence”


October 30 – Arkansas Chapter of the Healthcare Financial Management Association

Little Rock Marriott, Little Rock, AK

 “The Art of Creating Mutually Beneficial” 


November 5 – The CAH-RHC Free Medical Clinic Annual Conference

“Cultural Change and Customer Service” 


November 15 Oregon Office of Rural Health

Sun River Resort, Sun River, Oregon

“The Painful and Rewarding Experience of Cultural Change” CEO session. 

 

Feedback on Michelle’s Previous Engagements

November, 2013 - Ohio Rural Health Conference 

Michelle was pleased to share her insights on Effective & Affordable Strategies to Reverse Outmigraton and Change Community Perception at an extremely well attended session for this conference.  On a scale of 1-5 with 5 meaning Strongly Agree, the evaulations showed the following:

For achievement of the Five Learner Objectives, the average rating was 4.7 

Other ratings included a perfect from every participant on Michelle's knowledge and mastery of the topic, as well as her effectiveness as a presenter!  Timeliness of the information was rated 4.9 with effectiveness of the teaching methods rated 4.9 also.  

Comments on the most useful part of the session Included:  "Great Information"   "Lots of Good Examples and Information." "Very Interesting"  "Easy to Implement Strategies"  " I can't pick out any one thing - Very Informative!" 

 

October, 2013 Colorado Rural Health, "Shift Happens!" Workshop

Colorado Rural Health engaged Michelle to do a three part series on fail safe strategies for achieving "always" patient satisfaction. The last part of the series was an onsite workshop titled "Shift Happens!".  It focused on making the connection between customer service, culture change and communication.  Please read some of the participants comments below:

"Shift Happens is fantastic!"

"I've never been to anything like it.  It was great!" 

30.8 percent of her audience was blown away, and 50 percent were very satisfied!

 

July, 2013  Wisconsin Office of Rural Health

Michelle had the pleasure of facilitating a full-day workshop, "Achieving 'Always' Patient Satisfaction: Solutions for Improving your HCAHPs Evaluation".  Michelle received high remarks from the audience.  Please read comments from participant surveys below:

"Excellent speaker."

"Very interesting and passionate speaker."

"Wonderful information to make you think."

"I thought this was excellent.  I liked ithat it was limited to 6 hours rather than 8-8 1/2 hours, although, I think I could have easily listened to her for another two hours!"


 

May, 2012 Wisconsin Office of Rural Health

The Wisconsin Office of Rural Health engaged Michelle to facilitate a full-day workshop on the topic of reversing outmigration. On a scale of 1-6, 1 measuring POOR, and 6 measuring EXCELLENT, Michelle received a 5.8 overall value of the workshop. Some comments from participant surveys included:

What did you like best about the seminar?
“Absolutely everything”
“Awesome speaker, creative ideas”
“The real world application – really able to take it back to work”
“Energy/experience, useful information”

Suggestions for topics for similar seminars?
“Anything from this speaker!”
“Bring this speaker back please!”

Michelle said, “It was a great day and the participants could not have been more awesome to work with. Engaged, committed, creative and truly a fun and energetic group!”


March, 2012 - 10TH NORTHWEST REGIONAL CRITICAL ACCESS HOSPITAL CONFERENCE, Red Lion Inn, Spokane, WA

Back for the second time at this conference, Michelle presented: Changing Community Perceptions – Strategies for Reversing Outmigration. Out of a possible score of 4 for the content, Michelle received a 3.9. Here are some reviews from those who participated:

“Entertaining, Informative & Implementable ideas”
“Give her way more time”
“Great Speaker - Very passionate”
“Very engaging- ability to impart lots of important info in a concise and memorable way.”
“One of the best speakers I have heard in a long time”
“Great to have a fresh voice speaking plain English rather than all the healthcare jargon. Great to wake up to reality of our industry that ultimately we provide a service and have an obligation to make that service great”
“She is funny. Excellent message. Talks the truth about what is needed”
“Really excellent need to hear more from her and this process”

Michelle said, “It can be hard to lasso a huge message like the topic of outmigration in just over an hour. You can tell almost immediately if your audience is interested. This was one of the best groups I’ve presented to in this type of a format. While there was standing room only, I truly appreciated the hospitality and the warm reception. Thank you Northwest Regional CAH conference attendees for making it such a special day for me!”